Folowwin Privacy Policy
Effective: April 7, 2025
Welcome to Folowwin’s Privacy Policy. This document explains how we collect, use, and manage your personal information, as well as the tools available to you to control your data. For a concise overview of our privacy practices, please visit our summary page. For details on how we handle data related to our services, such as QR code uploads or invitation codes, visit our Privacy by Product page. We also provide in-app notifications to offer additional information about our services.
Transparency is a core value at Folowwin. We strive to be clear about the data we collect and how it is used, ensuring no surprises. For example, we use your information to enhance your experience by connecting you with other users on social media platforms like Instagram, TikTok, and Snapchat, and to promote your profile through QR codes and the invitation system. We prioritize your privacy, allowing you to control who sees your content and how your data is used, with our services designed to delete certain information by default.
This Privacy Policy covers the Folowwin website, app, and related services, including account creation, QR code sharing, invitation systems, and subscription plans (free and paid). When we refer to “Services” in this policy, we mean all of these offerings. References to “Terms” mean the Terms of Service you agree to when signing up for our Services. The term “Folowwinner” is used as shorthand for any user of our Services.
Let’s explore how you can manage your information:
Control Over Your Information
Folowwin empowers you to control your data through tools available within our platform. You can manage your account, update your settings, and determine how your information is shared. Below are the key tools available:
• Access and Update Information: You can view and edit your account details, such as your username, email, or linked social media accounts, directly in the app or website settings.
• Delete Information: You can delete your account or specific data, such as uploaded QR codes or invitation codes, by following the instructions on our support page.
• Control Content Visibility: Choose who can view your Folowwin page or QR codes, such as restricting access to invited users only or making it public. Learn more in the settings.
• Manage Invitations: Decide who receives your invitation codes via WhatsApp, SMS, or other platforms, and block unwanted communications.
• Adjust Permissions: Modify permissions, such as whether others can find you via your email or phone number, or revoke access to your device contacts. Changing permissions may limit features like friend suggestions.
• Opt Out of Promotional Messages: Unsubscribe from promotional emails or messages by following the instructions in those communications.
• Download Your Data: Request a copy of your Folowwin data, including account details and uploaded QR codes, through our data download tool.
• Object to Data Processing: Depending on your region, you may have the right to object to certain data processing. Learn more in our detailed guide.
• Set Advertising Preferences: Adjust settings to customize the ads you see, with the option to choose a less personalized experience if desired.
• Tracking Controls: For iPhone users on iOS 14.5 or later, specific tracking requirements apply, detailed in our settings.
Information We Collect
We collect data to provide and improve Folowwin’s Services, including account creation, QR code uploads, and invitation systems. This includes information you provide, data generated from your use, and data from third parties. We may also collect additional information with your permission.
Information You Provide
To use Folowwin, you create an account, providing details like your name, username, email, phone number, and up to five linked social media accounts (e.g., Instagram, TikTok, Snapchat). You also upload QR codes linked to your social media profiles and share invitation codes via WhatsApp, SMS, or other platforms. If you subscribe to a paid plan, we collect payment and billing information, such as your address and transaction details.
You also provide content through your Folowwin page, such as QR codes, invitation codes, or profile information. Some content, like private invitation codes, is shared only with specific recipients, while other content, like public QR codes, may be accessible to all Folowwinners or beyond the platform. Be cautious, as others can screenshot or save your content, so avoid sharing anything you wouldn’t want preserved or shared outside Folowwin.
When you contact our Support or Safety teams or participate in surveys or research, we collect the information you provide to resolve your inquiries or improve our Services.
Information Generated from Your Use
We collect data about how you use Folowwin to enhance our platform and tailor your experience. This includes:
• Usage Data: Information on your interactions, such as the social media accounts you link, QR codes you upload, invitation codes you share, or how often you invite others.
• Content Data: Details about your QR codes or invitation codes, including metadata (e.g., upload date or viewership) and content-based insights (e.g., recognizing the platform linked to a QR code to suggest similar users).
• Device Data: Details about your device, such as hardware, operating system, installed apps, browser type, sensor data (e.g., motion or microphone), and network information.
• Location Data: Your IP address or, with your permission, precise location via GPS, used to suggest local connections or content.
• Cookies and Tracking: Data from cookies, pixels, or similar technologies, based on your settings, to track activities like website visits or ad interactions.
• Log Data: Records of your activity, including access times, viewed pages, and unique identifiers like cookies.
With explicit device permissions, we may access your contacts, camera, photos, or microphone to enable features like QR code creation or contact invitations.
Data from Others
We may receive information about you from:
• Other Folowwinners: For example, if someone shares your contact details via an invitation code, we may use it to suggest connections.
• Third Parties: Data from linked social media platforms, advertisers, or partners to improve recommendations or ad performance.
• Reports of Violations: Information from users, partners, or authorities about potential breaches of our Terms or Community Guidelines.
Additional Data with Your Permission
We may request permission to collect extra data, such as accessing your camera roll to upload QR codes or your contacts to send invitations.
How We Use Information
We use your data to deliver, personalize, and improve Folowwin’s Services, support analytics, ensure safety, and comply with legal requirements. Below are the key purposes, with a detailed mapping available on our support page.
Operate and Maintain Services
Your information enables us to provide and update Folowwin, such as processing QR code uploads, sharing invitation codes, or ensuring compatibility with the latest devices and platforms.
Personalize Your Experience
We tailor your experience by recommending users or content based on your linked social media accounts, QR codes, or invitation activity. For example, if you link a TikTok account, we may suggest other TikTok users to connect with or show relevant ads. We avoid using private invitation messages for personalization to protect your privacy.
Deliver Relevant Ads
We use your interests to show ads that match your preferences, ensuring variety. For example, if you link gaming-related social media accounts, we may display gaming ads but diversify to avoid repetition. We also use data to avoid irrelevant ads, such as skipping ads for events you’ve already engaged with. Cookies and tracking technologies may help deliver ads through partner websites, adjustable via browser settings (see our Cookie Policy).
Improve Features and Algorithms
We use your data to develop and refine features, algorithms, and machine learning models, including AI tools for recommendations, safety, and abuse prevention. For example, analyzing invitation patterns helps improve our connection algorithms.
Conduct Analytics
We analyze usage trends to understand demand and enhance features, such as studying QR code uploads to optimize the invitation system.
Perform Research
We research user trends and service usage to improve Folowwin and develop new features, such as enhanced QR code functionality. Research results may inform updates or be published in aggregated form, excluding private data.
Ensure Safety and Security
Your data helps verify identities, prevent fraud, and enhance safety. For example, we offer two-factor authentication and scan shared URLs for harmful content.
Communicate with You
We may contact you via Folowwin, email, SMS, or other platforms to share updates, promotions, or alerts, where permitted, such as account updates or invitation reminders.
Provide Support
We use your information to resolve issues when you contact Support, ensuring efficient assistance.
Enforce Terms and Policies
We use data to investigate and address violations of our Terms, Community Guidelines, or laws, including cooperating with law enforcement. See our Transparency Report for details.
How We Share Information
We share your information with specific recipients for defined purposes, sometimes requiring international data transfers with safeguards in place.
Recipients and Reasons for Sharing
• Folowwin Community: Your content, such as your page or subscription status, may be shared with friends or other Folowwinners based on your settings.
• Family Center Participants: If enabled, we share teen account details (e.g., friend lists or location sharing) with parents or guardians, excluding message content.
• Public: Public features, like public QR codes or profiles, may be visible to everyone, including outside Folowwin (e.g., on the web). Your username and avatar are publicly visible.
• Third-Party Apps: Connecting your Folowwin account to third-party apps may share specific data you authorize.
• Service Providers: We share data with providers who process it on our behalf for tasks like payment processing or ad optimization, excluding private communications.
• Business Partners: We share data with partners to deliver integrated services, such as booking features, excluding private messages.
• Anti-Fraud Partners: We share device and usage data with partners to prevent fraud.
• Legal and Safety Partners: We share data as necessary for legal and safety reasons, such as complying with legal processes, investigating violations, or ensuring safety.
• Affiliates: We share data within our subsidiaries to provide Services.
• Mergers or Acquisitions: Data may be transferred to a successor or affiliate during business transactions.
Integrated Partners
Some features include integrations with partners, such as editing tools or content recommendations. Using these may share data with both Folowwin and the partner. We are not responsible for partners’ data practices, so review their privacy policies.
International Data Transfers
To connect you globally, we may collect, transfer, and process your data in the United States or other countries. We implement safeguards to protect your data as required by your local laws. See the Region-Specific Information section for details.
How Long We Keep Your Information
We retain your data based on your preferences, our operational needs, or legal requirements. For example:
• Saved Content: Items on your page are kept until you delete them.
• Messages: Private messages are deleted within 24 hours after being read, unless you save them or change settings.
• Account Details: Basic information like your name or email is retained to maintain your account.
• Location Data: Retention varies by precision and feature (e.g., location tied to a QR code is kept as long as the code is stored).
• Legal Obligations: We may retain data to comply with court orders or investigate violations.
Our systems are designed to delete certain data automatically, but we cannot guarantee immediate deletion. Data may be retained in backups or for legal reasons, such as abuse reports or policy violations. Check our Support Site for specific retention periods.
Region-Specific Information
Your rights may vary by location. Additional details apply for residents of:
• Australia
• Brazil
• Canada
• Europe
• Mexico
• South Korea
• Turkey
• United States (see U.S. State Privacy Notice for applicable states)
Some regions require us to specify the legal basis for processing data, available on our support page.
Our Audience
Folowwin is intended for individuals aged 13 and older. We do not allow accounts for those under 13 (or the minimum age in your region, if higher). If we learn a user is underage, we will terminate their account and delete their data. We may limit data collection or features for users under 18.
Updates to the Privacy Policy
We may update this policy periodically. We will notify you of significant changes by updating the date above, posting notices on our website, or sending in-app alerts.
Contact Us
Have questions or wish to contact our Data Protection Officer? Reach out via our support page.
